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BPO Software Philippines

BPO Operations Software
for the Philippines.
SLA-ready. Scalable.

Philippine BPO companies live and die by SLAs, headcount accuracy, and client reporting. Kintone gives your ops team the exact apps they need to track, report, and automate — built in days, not months.

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Client reports assembled manually
Operations team spending hours every week pulling data from multiple sources
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SLA breaches caught too late
No real-time alerting — issues become client escalations before anyone acts
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Headcount and seating chaos
No single source of truth for agent assignments, schedules, and availability
The Problem
Why Philippine BPO companies struggle with operations visibility
When your clients are global and your SLAs are measured in minutes, a spreadsheet operations system is a liability, not a solution.
01
Fragmented operations data
Agent performance, ticket volumes, SLA adherence, and client metrics tracked in different tools with no unified view.
02
Client reporting is manual and slow
Ops managers spend hours every week assembling reports that should generate themselves.
03
Headcount management on spreadsheets
Seating plans, agent assignments, shift changes, and attrition tracked manually — always out of date.
The Kintone Solution
Everything your team needs. Built in days, not months.
Kintone gives BPO businesses in the Philippines a flexible, no-code platform to build exactly the apps your operations require — connected, permissioned, and live fast.
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Operations Dashboard
Real-time ticket volumes, SLA adherence, agent performance, and queue status — all in one view for supervisors.
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Client Management
One record per client with all SLA agreements, escalation contacts, reporting schedules, and performance history.
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Agent Roster System
Headcount by account, shift schedules, seating assignments, and real-time availability — always current.
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SLA Monitoring
Automated alerts when tickets approach breach thresholds — escalate before the client does.
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Client Reporting
Auto-generate weekly and monthly performance reports from live data — delivered on schedule without manual work.
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Onboarding Workflows
New account onboarding checklists, IT requests, training trackers — every step logged and visible.
Real-time
SLA and operations visibility
100+
Apps built by MSCorp Philippines
Days
To deploy BPO operations apps
#1
Kintone Partner Philippines 2024
Apps You Can Build
Every app your BPO business needs — on one platform
Start with the app that solves your biggest pain. Expand from there. Every app connects to every other app on the same platform.
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Operations Dashboard
Live SLA, volume, and performance metrics
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Ticket Management
Intake, routing, escalation, and resolution
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Agent Roster
Headcount, seating, shifts, and availability
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Client Database
SLAs, contacts, and performance history
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Auto Reports
Scheduled client reporting from live data
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New Account Onboarding
Checklists and workflow for new clients
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Training Tracker
New hire and upskilling progress per agent
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Vendor Management
Supplier contracts, renewals, and contacts
Philippine Proof
Philippine businesses already transforming with Kintone
These aren't hypothetical case studies. These are real Philippine companies that deployed Kintone and fundamentally changed how they operate.
Guhring Philippines Inc.
Manufacturing company builds 20+ apps — zero coding, one employee
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Replaced Excel-based project tracking with a real-time CRM
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Trial tool inventory tracked with 100% accountability
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Expense reports, leave requests, and fleet management all digitized
Maximum Solutions Corp
IT firm deploys 100+ apps across all departments during COVID
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12 connected order workflow apps built in weeks
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3× reduction in printing — fully paperless operations
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Expanded from 4-person pilot to 49 users company-wide
Travelbook Philippines Inc.
Travel company eliminates 30–50 paper submissions per employee per day
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Zero paper — all 60+ admin processes digitized
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Admin handled by 2 staff instead of a large team
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Full audit compliance via Kintone — no physical files needed
Common Questions
Everything you want to know before your demo
How long does it take to deploy a Kintone app?
Most first apps are live within 3–7 days of your initial consultation. Complex multi-app systems typically take 2–4 weeks. Compare this to custom development (3–12 months) or ERP implementation (6–18 months).
Do we need technical staff to maintain Kintone?
No. Kintone is designed for non-technical users. Any staff member who understands your business process can build and maintain apps using the drag-and-drop interface. No coding, no IT degree required.
Is Kintone secure for sensitive Philippine business data?
Yes. Kintone uses enterprise-grade security: AES-256 encryption, granular role-based access controls, audit logs for every action, and SOC2 compliance. Data can be hosted in regional data centers.
What does Kintone cost for Philippine businesses?
Kintone pricing is per-user, per-month — significantly more affordable than ERP systems or enterprise software. Contact us for a Philippines-specific quote tailored to your team size and requirements.
Can Kintone integrate with our existing systems?
Yes. Kintone has a full REST API and connects with hundreds of tools including Google Workspace, Microsoft 365, Slack, and custom-built systems. Many Philippine businesses connect Kintone to their existing accounting software.
Can Kintone integrate with our existing ticketing system (Zendesk, Freshdesk)?
Yes. Kintone's REST API allows integration with major ticketing platforms. Data from Zendesk or Freshdesk can be synced into Kintone for unified reporting and client management — without replacing your existing tools.
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30-minute free consultation — we'll map out exactly how Kintone fits your workflow.

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PH BPO · MARKET CONTEXT

The Philippine BPO sector, quantified — $38B and counting.

The Philippine IT-BPM industry generates over $38 billion in annual revenue and employs 1.7+ million people as of 2025, per IBPAP. The sector has matured beyond voice support into knowledge process outsourcing, healthcare information management, finance & accounting outsourcing, and increasingly, AI-adjacent services. Metro Manila, Cebu, Davao, and Clark remain the concentrations, with 20+ more tier-2 cities growing rapidly.

BPO operational software is weirdly bifurcated. At the top, large contact centers run Genesys, Five9, NICE CXone — excellent for telephony, expensive and inflexible for anything else. At the middle and bottom, providers rely on a patchwork: Zendesk for tickets, spreadsheets for SLA tracking, email for client reporting, shared folders for knowledge base, and their own internal tools for operational metrics. The gaps between these systems are where SLA breaches and client escalations live.

Kintone fits the operational backbone. Ticket tracking, SLA counters, knowledge base, client reporting dashboards, escalation workflows — all in one platform, with role-based access per client. Japanese BPO clients get Japanese-language UIs. English-first clients get English. Each client's data stays segregated. Account managers see their accounts. Operations sees everything. It's the system that makes multi-client BPO operations auditable in one place.

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